When I'm at work, it's a game of how lazy I can be with how friendly I can be towards the customers. Interestingly enough, in the past, although that game existed, I've tended to end up in the back with dishes or refilling napkins. This has begun to change.
To be honest, it was never the customers themselves that caused me to clean, it was how tired they made me feel. People always ask if working at Cold Stone is fun. "It looks like so much fun!" they say as they watch me mix their ice cream into goop. It's a job where we walk back and forth, back and forth, back and forth from the Ghea (place where you look at the ice cream and we take it out) to the stone to the register. Dealing with the customers indecisions, stupid questions, and even good conversation along the way. It can get very tiring. Especially when it's loud and you have to scream to hear each other.
But, I realize that one of the best parts of the job is having those good conversations. I've connected over woot shirts, conventions, and I love when people take my suggestions. I don't understand how people can be pissy, grumpy, rude, etc. when they're coming in to get ice cream. It's ice cream! A comodoty that you don't need, not in the slightest. This will slowly kill you, so be happy you're getting it.
I still pride myself on the lazy/friendly factor. Last night a large part of bachellorettes came in. I was able to convince 6 of them to get a pack of our cupackes. I tend to joke the truth to convince people. "It'll save you a ton of money... and save me a ton of work." I use this line more than I should. I get everything from a chuckle to a gaffaw, but it never works as much as I'd like.
The problem with this and all jobs and my place in them is that I want to make people happy. I suppose if I got commition for selling ice cream, I'd be more convincing in gettting them to have the Gotta Have It Signature in a Waffle Cone. But, I don't. I get the same $8.25 an hour (thanks to the recent wage increase) no matter what + tips. So, I work for tips. And, if I get someone to spend less money, they may tip me higher.
"By the way, it's only 30 cents more to upgrade to the bigger size. You might as well get it. You can save the rest for later, thus saving you money in the long run."
Sometimes, everyone's wishes come together.
Want some ice cream?
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